Contact

We're here to help

The Velaris Bike team is available for any question regarding the app, its features or the use of our services. If you run into a technical issue, want to report a bug, have suggestions for improvement, or need information about the processing of your personal data, you can reach us by email at any time. Every request is reviewed individually and handled seriously, and our goal is to provide a clear and useful response as quickly as possible.

General questions

Anything that doesn't fit the categories below, like feedback, partnership questions, or anything else about Velaris Bike.

contact@velarisbike.online

Technical support & app help

Need help with the app? Report an issue, send an improvement suggestion, or contact us with any question about Velaris Bike.

support@velarisbike.online

Privacy & data protection

Requests regarding access, rectification, deletion, portability or restriction of processing of personal data, as well as any question about GDPR and privacy.

privacy@velarisbike.online

Terms & legal matters

Questions about the Terms & Conditions or other legal aspects of using Velaris Bike.

legal@velarisbike.online

Security & vulnerability reports

Found a security vulnerability? Report it responsibly here so we can investigate and fix it as quickly as possible.

security@velarisbike.online

Response time

We strive to respond to all messages as quickly as possible. Technical support requests and general questions are processed in the order received. Requests regarding the exercise of data protection rights are handled in accordance with Regulation (EU) 2016/679 (GDPR), usually within a maximum of 30 calendar days, with the possibility of extending this period in the situations provided by applicable law.